Terms of service

These terms apply to use of the James’ Jewel Box online store and purchases made through it. Please review the product details and applicable policies before placing an order. If you have a question, text us at 502-538-6528.

Orders and product information

Please provide accurate order and contact information. Product availability can change, and photographs may appear different across screens. Read each product’s description for its materials, measurements, and other specifications. If you need help confirming a detail or a deadline, contact us before ordering.

If an item is unavailable or an error affects your order, we will contact you to resolve it. If we cannot fulfill the order, we will refund the payment for the affected item and any applicable unfulfilled shipping charges. We will not substitute an item or increase the amount charged without your agreement.

Prices and checkout

Prices are shown in US dollars. Applicable taxes and shipping charges are displayed at checkout. The price and terms agreed to for your order apply to that purchase.

Shipping, pickup, returns, and custom work

Our Shipping & Store Pickup, Returns & Exchanges, and Custom Orders & Cancellations policies form part of these terms. These policies are available at:

https://jamesjewelbox.net/pages/store-policies

Expedited shipping is not a guarantee of overnight delivery. Custom deposits, final-sale exclusions, and cancellation requests are handled as described in those policies.

Appointments and communications

Submitting an appointment request does not confirm a booking. Our team will follow up to confirm availability and details.

Contacting us or making a purchase does not automatically enroll you in Text Club. Promotional texts require a separate opt-in and are covered by our Text Club Terms, available on our Store Policies page.

Website use and privacy

Please use the site lawfully and do not interfere with its operation or misuse customer information. External websites have their own terms and privacy practices. Our handling of personal information is described in our Privacy Policy.

Policy updates and customer rights

Updates to these terms apply when posted and do not retroactively remove rights relating to an existing purchase. Nothing in these terms limits rights or remedies provided by applicable law.

James’ Jewel Box
185 Oakbrooke Circle, Suite 2
Mount Washington, KY 40047
Text 502-538-6528